The industrial revolution 4.0 is gradually changing the way we live; Artificial intelligence and automation gradually replace people in many jobs. It is an opportunity but also a big challenge for technology companies.
We are living in the most turbulent period, when automation and artificial intelligence (AI) are perfected and developed every minute and every second. Most recently, AI has startled people by winning the world chess champion and another AI even has a haircut appointment after a long talk.
E-commerce firm Amazon now has more than 100,000 robots working in warehouses around the world. In the near future, the company plans to replace all employees performing repetitive tasks with robots. At Foxconn, the device maker for Apple, Samsung and Microsoft, replaced 60,000 workers with robots. The company expects to automate all of its repeat work.
Technology experts at TechCrunch have confirmed, in many machinery industries can never replace people in the future.
Similarly, not all interactions can be done mechanically if the main goal is to provide a personalized and interactive customer experience.
An article published in Forbes.com pointed out that automation and new technologies are changing the nature of many jobs, as well as creating new industries that have never existed before. Global Academy MCKinsey predicts that if automation becomes the focus of revolution, about 15% of global human resources equivalent to 400 million workers will be replaced by 2030.
As a technology support company, Tek Experts always identifies people and technologies that can perfectly match together. Technology plays a supporting role, providing timely data, helping employees serve customers around the world better.
Based on technology, the team of technical experts here easily communicate with customers and support them effectively on experiences that cannot be replaced by machines or robots.
His perspective, machines can perform repetitive and basic tasks but cannot provide profound technical knowledge. Understanding products with great customer experience is what distinguishes companies from one another.